WE HAVE BEEN SETTING THE BAR FOR HOME INSPECTIONS SINCE 2005

REALTORS, WE HAVE AND ALWAYS WILL "HAVE YOUR BACK" THROUGH THE MANY REAL ESTATE AND ECONOMIC UPS AND DOWNS

(Reading this will change your life and ultimately save you time and stress)

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• The first and most important reason is the way we treat our clients (and yours), the real estate agents we work with, and our own team members. No one beats our customer service!

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• Having the right mission, vision, and core values from day one (18 years ago) allows us to be focused at all times on what is most important - the people, the inspection process, and company growth.

 

• We have created a culture within our company structure that allows all of our team members to have an ownership mentality, develop lasting professional relationships, and continue to exceed all expectations.

 

• The home inspection industry is growing, changing, and evolving. With a growth mindset and incredible team we never "let off the gas" in our growth efforts. This allows us to be far better than an average "Chuck-in-a-truck inspector" that was common 5-10 years ago. We will be here for you when you need us!

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• We re-think and fine-tune our processes, our customer service, the services we offer, our inspection procedures, our reports, and every other aspect of our business on a regular basis to make sure we save as much of your and your clients time as possible, eliminate as much stress and anxiety as possible for you and your client, provide the most thorough services, and make the reports and findings as easy to understand as possible.

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Here are just some of the ways we do this:

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• We make scheduling easy (on the phone, via text, or even online)

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• We actually answer our phones, and you get to talk to a Client Care Specialist who will guide your and/or your client through making informed decisions about what services they want or need based on the home and their biggest concerns

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• We will guide them through the entire inspection process from start to finish and provide them with all the information that they may need, when the need it, throughout the process

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• We offer to schedule the inspection with all the involved parties to free up some of your valuable time as a Realtor

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• We are a one-stop shop. We offer a WIDE variety of inspection and ancillary services to meet your client's needs and expectations. As a real estate professional your time is too valuable to have to call multiple companies to schedule multiple services, so let us handle it all for you.

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• We send detailed confirmation emails/texts, reminder emails/texts, and provide online agreements and payment links all the the right time. We understand its a busy, stressful time and things get forgotten.

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• Our inspectors reach out at the beginning of each inspection to you and your client to see if there are any special concerns, and also send a text message when it is getting close to the walkthrough time

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• Our inspectors do a detailed walkthrough, making sure everyone's questions are answered with a good attitude and a non-alarming, fact-based demeanor

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• We have developed the worlds greatest inspection report (and people praise us for it all the time). Our report takes tons on information and makes it easy to understand: 1) we rate the urgency/significance of each concern, 2) we use easy-to-read comments with no technical contractor jargon, 3) we have designed a clutter-free/clean looking home inspection report, 4) we use detailed photos that clearly mark the concern, 5) our report are embedded in a live webpage, so you can enlarge photos and we can add video if needed, 6) we include courtesy photos, notate positive things about the home (to help reinforce the great things about the home), 7) we include maintenance related findings, 8) all concerning information is included in a printable summary if printing is desired.

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• We email inspection reports on the same day of the inspection (generally later in the evening), including a text reminder.

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• We are always available for follow-up questions or concerns following the inspection (even months later if needed).

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• We serve a wide service area across most of Northern Utah so you don't have to have multiple inspectors and keep track of who goes where. North Ogden to Richfield, Tooele to Park City

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• We act fast because we understand the real estate industry's needs and expectations! We can generally get inspections scheduled within 1-3 days.

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• We are reliable! We have a track record over the years of completing 99.8% of our inspections when they were originally scheduled.

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• We are thorough and accurate! We know all inspectors claim this, but we can back it up with the fact that we have one of the very lowest callback/complaint ratios out of over 250 home inspection companies that we network with around the country. Our callback/complaint percentage is only 0.6% of all the inspections we do. That is 6 out of 1000 customers/homes we work with. No one is perfect, but we come pretty close.

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The bottom line is that we will do everything we can to make the home inspection process as simple, stress-free, productive, accurate, positive, and fast as possible.

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We believe everyone deserves to have the absolute best home inspection experience for the absolute best value possible!

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